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Customer Service

Guest Service Policies

To meet the needs and exceed the expectations of our guests, including visitors, horsemen, vendors and fellow employees, all Churchill Downs properties maintain and enforce the following guest service policies:

  • Dependable, courteous, high-quality service and information provided at all times.
  • Guests' complaints are viewed as serious matters and will receive immediate responses.
  • Employees are responsible for maintaining the cleanliness of the facilities.
  • Treatment of all guests will be open and unbiased.
  • Employees welcome suggestions and comments from our guests.
  • Employees will be continually educated in guest service.